For printable detailed instructions on how to create your account see the MyGranite Login Instructions page. (pdf - requires Acrobat Reader)

• **NEW USERS** What is my MyGranite username and password?
• Portal Password Protocol-Tips for setting your password
• How do I login to MyGranite?
• How do I change my password (I know my username and password)?
• I can't remember my password. How do I reset it?
• I try to login and get an error message. What's wrong?

What is my MyGranite username and password?

NOTE: GSC students, faculty, and staff will have a MyGranite account created automatically as they enter the GSC system. The account remains active while you are at GSC.

Your MyGranite username is the same as your GSC USERNAME (IT ID), also known as your GSC E-mail username. To determine your username:

1. Go to MyGranite at http://blackboard.granite.edu/
2. Click the Login Help tab toward the top of the MyGranite screen
3. If you have never entered MyGranite, click on New user? and follow the instructions to retrieve your username and create a password.
4. If you have used MyGranite but forgot your username or password, click on Need Help Logging in? and follow the instructions.

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Portal Password Protocol - Tips for Setting Your Password

• a minimum of 7 characters
• at least 1 uppercase letter
• at least 1 lowercase letter
• at least 1 digit (0-9)
• at least 1 of the following symbols: % * + - _ . : ; , = ? ! / \ [ ] ~ ^ |

Having trouble thinking of a password that meets the strong password criteria?

Use these steps and the password worksheet to develop a strong password:

1. Think of a sentence that you can remember. This will be the basis of your strong password. Use a memorable sentence, such as "My son Aiden is three years old."
2. Convert the sentence to a password. Take the first letter of each word of the sentence that you've created to create a new, nonsensical word. Using the example above, you'd get: "msaityo".
3. Add complexity by mixing uppercase and lowercase letters and numbers. This might yield a password like "MsAi3yo".
4. Finally, substitute some special characters. You can use symbols that look like letters, combine words (remove spaces) and other ways to make the password more complex. Using these tricks, we create a password. You can also us a symbol such as = for the word "is". "MsA=3y0"

How do I login to MyGranite?

1. Make sure you have a compatible browser with "Cookies" and "Java" enabled. See Browser tab above for more information.
2. Go to http://blackboard.granite.edu
3. Click the Login button.
4. Type your MyGranite username in the Username (ITID) box, and press the Tab key.
5. Type your MyGranite password in the Password box. NOTE: Passwords are case-sensitive.
6. Click the Login button.

If you receive an error message "Authentication has failed," follow the instructions under the error message.

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How do I change my password (I know my username and password)?

1. Go to MyGranite at http://blackboard.granite.edu/
2. Click the Login Help tab toward the top of the MyGranite screen
3. Click Want to change your password? and follow the onscreen prompts

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I can't remember my password. How do I reset it?

1. Go to MyGranite at http://blackboard.granite.edu
2. Click the Login Help tab toward the top of the MyGranite screen
3. Click Need help logging in? and follow the onscreen prompts

If you need additional assistance:

• Please complete and submit a Help Request Form or to reach the Granite State Technical Assistance Center by phone call 1-888-372-4270 (Hours: M-F, 8:30-5:00, weekends messages checked daily)

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I try to login and get an error message. What's wrong?

• Message: "Authentication has failed"
  • Probable cause: You entered an incorrect username or password
  • What to do: Try to login again. If that fails, click the Login Help tab toward the top of the MyGranite screen, then click Need help logging in? and follow the onscreen prompts
• Message: "Page cannot be found"
  • Probable cause: This is likely related to your browser "favorites" or "bookmarks" pointing to the wrong page
  • What to do: Edit the URL in your "favorites" or "bookmark" to say ONLY "http://blackboard.granite.edu "
    (In Internet Explorer, click Favorites, then right-click your MyGranite favorite, click Properties, edit the URL, click OK).
    Another workaround is to type the URL http://blackboard.granite.edu directly in the browser address bar.
• Message: "Action canceled" when you click on the Login button
  • Probable cause: There may be an error in the authentication system
  • What to do: Fill out the
• Message: "The user has committed too many login failures"
  • Probable cause: You have attempted too many unsuccessful logins
  • What to do: Fill out the

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